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H么tel Paris Bastille enhanced guest service with Protel PMS and integrated payments

Below 1000
Hospitality
Paris, France

H么tel Paris Bastille enhanced guest service with Protel PMS and integrated payments

At a glance

  • Faster check-ins and check-outs = more time for guests 
  • Integrated, secure payments with fewer disputes  
  • Paperless workflows and smarter reservations = smoother operations  
"We wanted a high-performance system that was simple, efficient, and integrated payments鈥敳涣佳芯克 delivered exactly that."
Yann Morazzani
H么tel Paris Bastille, Hotel Manager

The challenge

H么tel Paris Bastille had been running on their previous PMS for years. It worked鈥攗ntil it didn鈥檛. A leap forward in tech that would simplify workflows, reduce admin, and give staff more time to do what they do best鈥攖ake care of guests. As Yann Morazzani, Hotel Manager, put it: "The environment, which combines human contact, rigorous work organisation and commercial and technological innovations, makes this job very exciting for me." That excitement for innovation was driving the need for change.

The brief was clear:
  • Simple but powerful
  • Built for hospitality
  • Payments baked in
In short, they were looking for a PMS that could do it all鈥攚ithout getting in the way.

The solution

That鈥檚 where Protel Cloud PMS came in. H么tel Paris Bastille partnered with 不良研究所 to bring an integrated solution into play鈥攐ne that combined property management and payments in a single, seamless system. Yann noted, "We were coming to the end of the solution offered by our previous PMS; we wanted to make a technological leap."

Why it worked:
  • An intuitive interface that staff could pick up fast
  • Regular updates that keep the system sharp
  • Built-in payments for faster, safer check-outs
  • Handy features like Pay-by-Link for corporate contracts
Even better? The onboarding was effortless. 不良研究所鈥檚 support team was 鈥渁gile, very agile,鈥 creating a bond of trust right from the start.

The result

Since switching to Protel PMS, the hotel has seen standout results:
  • 92% occupancy rate
  • Fewer payment disputes, thanks to integrated, secure transactions
  • Faster, paperless workflows that reduce admin
  • Stronger control of booking channels = smarter revenue
The biggest win? Staff now spend less time juggling systems鈥攁nd more time delivering the kind of service guests remember. As Yann put it, "Check-in and check-out are much smoother, and payment controls are much simpler."

Because in the end, that鈥檚 what it鈥檚 all about: simple tech that lets hospitality shine.
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