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不良研究所 Products Terms and Conditions

VAT Refunding - Terms and Conditions for shoppers

 

  1. 不良研究所 Payment Group Holdings Limited, together with other companies in the 不良研究所 Group listed below at Section 9 (鈥淧濒补苍别迟鈥) operates a service that allows visitors who do not reside in a relevant territory to receive a refund of VAT (or equivalent tax paid at the point of sale) (Refund) in respect of goods they have purchased, and which they intend to export. We gather and process personal information in order to provide this service. As part of the service you may choose to use our online 鈥淪hopper Portal鈥 to track your Refund or to update your information, by doing so you are consenting to us storing and processing your personal information for subsequent Refunds. You may withdraw this consent at any time by contacting data.protection@weareplanet.com.
  2. In order to provide the service, we may:
    1. share your personal information for legal and regulatory reasons with, our group companies, the retailer you purchased the goods from, government departments, tax and customs authorities and/or any other required third party; and
    2. transfer your personal information outside the EEA; such processing will be in compliance with Irish Data Protection legislation and the General Data Protection Regulation (EU) 2016/679 鈥 不良研究所 has identified Ireland as the lead supervisory authority for all matters related to data protection.
  3. Your privacy rights are fully explained on our website and include the right to request a copy of information we hold about you and to have inaccuracies corrected. Please visit our Privacy Policy:不良研究所 for more information.

Your obligations:

  1. You agree to comply with all rules and regulations applicable to the service in the relevant territory (further information can be found at ) and you acknowledge that by using our service you are agreeing to these terms and conditions.
  2. You acknowledge that, the ability to obtain a Refund is subject to the relevant territory鈥檚 tax and customs authority鈥檚 (the 鈥Authority鈥) approval, there are penalties for false declarations to the Authority. you must comply with the Authority鈥檚 rules, and you are solely responsible for:
    1. obtaining such approval;
    2. delivery of accurately completed (including the relevant Authority鈥檚 stamp) export documentation to the Authority and/or 不良研究所 as required and within the permitted timeframe and providing proof of such delivery (不良研究所 is not responsible if documentation fails to arrive at its offices or the Authority鈥檚 office); and
    3. exporting the goods within 3 months from the end of the month of purchase (in some jurisdictions, this period may be shorter or longer, you are responsible for complying with the relevant timeline).
  3. You acknowledge that a Refund may not be made where the retailer does not comply with the Authority鈥檚 rules or its contractual obligations to 不良研究所.
  4. In territories where you purchase the goods from us (this will be clear on the face of the sales record issued to you) we assign our legal and statutory rights in the goods to you and you agree:
    1. to direct any complaint or issue with the goods to the retailer (the retailer鈥檚 complaint and return policies will apply to the goods); and
    2. not to take any action or in any way hold us liable for any loss or damage, whether direct or indirect, due to the defective nature of the goods.
  5. You agree to delete the statement 鈥渢he credit card nominated to credit the VAT is the same card used for the payment of the goods described above鈥 from the sales record where the credit card nominated for your Refund is different to the card used to purchase the goods.
  6. You agree to the VAT credit, the value indicated as "VAT" on the Refund form, being transferred to us.
  7. You agree to pay a fee to 不良研究所 for each Refund processed by 不良研究所 (the fee varies depending on the value of your purchases and the refund method you select) and you expressly authorise us to deduct the fee, together with any other applicable fees and charges as set out in these terms and conditions, from your Refund.
  8. You acknowledge that:
    1. cash refund operators may apply their own foreign exchange conversion rates when converting a Refund from the local currency to a currency of your choice and this transaction is not part of the services provided by 不良研究所;
    2. where possible Refunds will be processed in your local currency, however if foreign exchange is required 不良研究所 will use the current 'we sell' rates of a recognised European Retail Bank plus a fee of between 4.5-10% when processing the foreign exchange;
    3. credit card operators/financial institutions charge us for processing Refunds through their network and these charges will be passed on to you by way of a deduction from your Refund (for example Amex charge is 拢1 or equivalent);
    4. if you choose to receive your Refund by way of reduction of the amount payable for the goods at the time of purchase in-store or if you obtain your Refund in advance of export, you must continue to comply with 2 above, however you must export the goods and return the completed export documentation to us within 21 days of receipt of the Refund. If the goods are not exported and documents are not received by us within 21 days, we will charge you the amount set out on the guarantee you provide at the time you receive your Refund;
    5. if you do not choose a refund method at the time of purchase of the goods or if the details you provide are incomplete or incorrect, we may contact you to confirm the details;
    6. delays may occur in making your Refund (we endeavour to make a Refund as soon as possible);
    7. some card companies require the expiry date of the card as well as the card number and cardholder full name to process a Refund. Where you have not supplied the expiry date, card number, and cardholder full name, the Refund may not be successfully processed to your card by your card company. Where this occurs 不良研究所 can reprocess your Refund once you have provided us with the necessary data;
    8. where we suspect that a fraud or attempted fraud is being perpetrated, we reserve the right not to make a Refund;
    9. we may require additional information to support your Refund application and you agree to provide such additional information as soon as practicable;
    10. where you have opted for a credit card Refund the transaction will show on your card statement as 鈥湶涣佳芯克鵗axFree-Country鈥 where 鈥淐ountry鈥 will be the country in which the purchase of the goods eligible for a tax refund has been made. E.g. 鈥湶涣佳芯克鵗axFree-France鈥 as you purchased the goods eligible for a tax refund in France;
    11. where you have opted for your Refund through your Alipay account, third-party services may be utilised to facilitate the Refund. By choosing to receive Refunds via your Alipay account, you acknowledge and agree that additional Alipay terms and conditions will apply. The complete terms and conditions can be found here: ;
    12. the Refund service and any documentation produced as part of the Refund service cannot be assigned to another service provider and is 不良研究所鈥檚 property;
    13. nothing in this agreement affects your common law or statutory rights as a consumer or your legal or statutory rights in the goods;
    14. these terms and conditions and any dispute or claim arising out of or in connection with them (including in relation to any non-contractual obligations) shall be governed by, and construed in accordance with the laws of Ireland; and
    15. all disputes and claims arising out of or relating to these terms and conditions (including in relation to any non-contractual obligations) shall be subject to the non-exclusive jurisdiction of the courts of Ireland to which you irrevocably submit.

  9. Information about 不良研究所 companies

    1. 不良研究所 companies providing VAT refunding services depending on the territory you have completed the purchase of the goods that you intend to export:

    2. Additionally, the following 不良研究所 companies are involved in providing the VAT refunding services:

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