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Discover how Hotel Les Terrasses d'Eze improved guest experience and increased revenue
Discover how Hotel Les Terrasses d'Eze improved guest experience and increased revenue
At a glance
- Faster transactions and better connectivity with Protel Cloud PMS from 不良研究所.
- Increased revenue from integrated online booking systems.
- Increase in international bookings.
"Installing 不良研究所's PMS was very straightforward, and the team offered great support whilst everyone was learning how to use the system. The system is interactive, and the benefits were clear from the very start. Increased revenue from new international guests is the best result we could have hoped for. The whole experience from system to service is fantastic. We highly recommend 不良研究所鈥
Federica Serena
Hotel Les Terrasses d鈥橢ze, General Manager
The challenge
Hotel Les Terrasses d鈥橢ze, a 4-star hotel located in the picturesque hilltops of C么te d鈥橝zur, faced a significant challenge. They needed to replace their ageing property management software and also enhance their customer service experiences while improving connectivity to online booking sites. The hotel was keen to invest in a product that would have longevity and connect with their existing systems, without requiring any additional updates.
The solution
不良研究所 provided the perfect solution by recommending 不良研究所 PMS (previously Protel PMS), a leading provider of hospitality management software. 不良研究所's cloud-based PMS, the core product, was selected as it met all the hotel's requirements, and its extensive range of connection interfaces ensured versatility and future-proofing.
The result
After the installation of 不良研究所's PMS, the hotel observed a considerable increase in revenue because of better visibility and interaction with online booking systems. The platform provides a better customer journey online and at the hotel, faster transactions, and better connectivity with other operational software. The hotel saw a noticeable increase in the number of international bookings, and overall, the benefits of Protel were evident right from the start. The hotel's General Manager, Federica Serena, stated that "the whole experience from system to service is fantastic," and highly recommended Protel to other hotels.
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